If for some reason you are not fully satisfied with your order, within 14 days of delivery you can return one or more items and choose to receive other replacement items or exercise the right of withdrawal. If these days have passed, unfortunately we cannot accept the return / refund request.
The right of return and withdrawal is understood to be exercised correctly if the following conditions are fully met:
Check the conditions, there are three available options:
1 - PRODUCT CHANGE
Items can be returned to request a size change. It is not possible to replace the returned item with a different model / product. In case of unavailability of the requested size, a credit equal to the value of the returned items will be automatically created.
2 - CREDIT
Once the return has been processed, you will receive a credit equal to the total value of the returned items which will be credited directly to your account. The credit can be used on one or more orders on SMITHY'S ENGLAND. If the order amount is higher than the credit, it will be possible to integrate the difference with one of the accepted payment methods. The credit is non-refundable.
3 - REFUND
For all refund requests, a shopping voucher will be automatically created equal to the value of the returned items, excluding shipping costs. The shopping voucher can be redeemed as a credit in your account or it will be converted into an economic refund on the original payment method within 7-10 working days. If the voucher is used, even partially, no refund will be possible. Refunds will be issued exclusively on the payment method used to place the order, as required by law. The refunded amount will be viewable within 10 working days. Credit times vary depending on the payment method used.
N.B: For refunds only, the costs of home stuff and shipping will be deducted by the same.
Once you have chosen one of the previous options, you can proceed to send back to this address:
SMITHY'S ENGLAND (QUI&ORA srl)
Via Ignazio Scimonelli, 21 00173 - Roma
Refunds are made within a maximum of 10 days from the return of the parcel to our office, to verify that the goods are same as they were shipped.
When make a return, customer has to bear the shipping costs unless he has received a defective product. In this case we will arrange the return. Contact our Customer Support Team within 3 days. After the 3-day deadline, it will no longer be possible to request the free return service, therefore will be applied the standard return conditions (with costs paid by customer)
It is underlined that the transport risks for the return of the stuff will be fully paied by the buyer.
We reserve the right to not accept products from the same order, returned and shipped at different times. In the worst case that the return is made in unacceptable conditions, we may have to send it back to you. We also offer a paid home return service, and it is free for product / s changes of orders over € 75. Contact Customer Service for more informations.
Other non-refundable products:
Gift Card, Books, Grooming stuff, underwear and swimwear (boxers, socks, briefs)
SMITHY'S ENGLAND reserves the right to refuse the return in the following cases:
If you wish to make a return, you can log in to your account and proceed with filling out the form or you can contact us by email.